Technical Support

At Idesco, we fully service what we sell. Our team of technicians has been trained to fix any issue that you may experience with your ID card solution. Whether you need help installing your ID card system or servicing your printer, we are always available to help.


Protect your investment and minimize downtime with a service plan. Idesco offers several options from basic depot service to comprehensive plans covering all onsite service calls and parts. Act now to get support for your ID card printer easily and affordably. Not ready for a service plan? We can perform service work on a time and materials basis. Check out our different options here.


At Idesco, we make it easy for you to schedule service whenever you need it. Our factory-trained and certified technicians are always available to assist you because we know that security cannot wait.

Choose one of the following options:
  • Call 800-336-1383 option 4 to schedule a service call instantly;
  • Fill out our service form;
  • Use our cloud-based service portal to schedule it online.


Our service portal is a secure platform specifically designed to help you request a service call at any time. Log in and request a service call within minutes. A service specialist will contact you to confirm all details. Once a technician is dispatched, you will receive an email notification. With Idesco, scheduling and tracking a service call is only a few clicks away.