Service Plans

Idesco services what it sells. Our team of certified technicians is available 24/7 to keep your system up and running at all times.

We offer several options to help you service your security system and/or your ID card printer easily and affordably.

  • Service plans for your security system
  • Service plans for your ID Card Printer

Option 1: Prepaid Service Plans

Do you need service to maintain your security system but only want to pay for the actual time that a technician will spend at your location? Choose an Idesco prepaid service plan! Our factory-trained and certified service team will provide the highest quality hands-on service in a timely manner to minimize downtime and reduce maintenance costs.

We offer 4 prepaid service plan packages to help you protect your investment and save big. All costs for parts and labor will be deducted from your service plan package for an easy and straightforward experience.

  • Bundle #1 - $1,500 Parts & Labor Service Plan Hourly labor rate: $150.
  • Bundle #2 - $3,000 Parts & Labor Service Plan Hourly labor rate: $150.
  • Bundle #3 - $6,250 Parts & Labor Service Plan Hourly labor rate: $125.
  • Bundle #4 - $12,000 Parts & Labor Service Plan Hourly labor rate: $120. Includes Remote Site Support Unattended - a $995

Download our Prepaid Service Plans brochure and contract here.

Option 2: Annual Service Contracts

Idesco offers annual contracts to give you peace of mind and simplify the service process. For more information, call our service department at 800-336-1383 ext. 116.

Option 3: Time and Material Agreement

Idesco will perform service work on a time and materials basis at the following labor rate:

  • Normal Business Labor Rates: Minimum Charge: $375.00 (2.5 hour minimum)
  • Hourly Rate thereafter $ 150.00 per man hour + parts

Any additional parts will be proposed before replacement.

Protect your investment and minimize downtime with a printer service plan. Idesco offers several options to help you get support for your ID card printer easily and affordably. Each plan is an annual contract for (1) one ID card printer. If you wish to cover multiple printers, please call 212-889-2530 to get discounted rates.

BASIC

BRONZE

SILVER

GOLD

DEPOT SERVICE ONLY

Printer cleaning & adjustments

Firmware and driver upgrades

 

 

DEPOT SERVICE ONLY

Replacement of parts

Replacement of one printhead.

Firmware and driver upgrades

 

Onsite service calls

All printer repairs

Replacement of parts

Replacement of one printhead.

Firmware and driver upgrades

One preventative maintenance call

Onsite service calls

All printer repairs

Replacement of parts

Replacement of one printhead.

Replacement of one motherboard

Two preventative maintenance calls

Firmware and driver upgrades

Extra discount on consumables and supplies.





Option 2: Time and Material Agreement

Idesco will perform service work on a time and materials basis at the following labor rate:

  • In-house printer repair: $150 + parts
  • Onsite labor rates: Minimum Charge: $375.00 (2.5 hour minimum)
  • Hourly Rate thereafter $ 150.00 per man hour + parts

Any additional parts will be proposed before replacement.